Return Policy

Returns & Refund Policy

 BRIO Salon & Spa

We want you to feel confident in your purchases with us. This policy is in place to ensure fairness, clarity, and consistency for both our guests and our team.

 

Product Returns

  • Product returns are accepted within 45 days of purchase.
  • Proof of purchase is required. If a receipt was declined at checkout, we are happy to look up the purchase in our system.
  • If a product was purchased by another individual, the original purchaser must provide proof of purchase. We are happy to assist by reissuing the receipt to the original purchaser.
  • Refunds are issued to the original form of payment only.
  • The original card must be present to process a card refund.
  • If the original payment method is unavailable, store credit will be issued.
  • No cash refunds on card purchases.

 

Eligible Products

  • AVEDA products may be returned within 45 days, even if opened or gently used.
  • All other eligible products must be unopened and unused, with original packaging intact.

 

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Makeup
  • Earrings and personal accessories
  • Tools and electrical items
  • Gift cards
  • Promotional or discounted items
  • Final sale items

 

Defective Products

  • Defective products may be exchanged for the same item within 10 business days of purchase.
  • Refunds are not issued for defective items.

 

Services

  • All services are nonrefundable.
  • Any concerns must be communicated within 14 days of the service date.
  • When appropriate, service adjustments may be offered.
  • Adjustments are not refunds and are typically completed with the original service provider.

 

Refund Approval & Processing

  • Refunds require management approval.
  • Processing times may take 3 to 5 business days, depending on your financial institution.
  • BRIO Salon & Spa is not responsible for delays caused by third-party payment providers.

 

Management Discretion

  • Exceptions to this policy may be made at management discretion.

 

BRIO Salon & Spa reserves the right to update or modify this policy at any time.

Terms & Policies